You will need to contact the retailer or catalog companywhich you have made your purchase with. Please note that all retailers will have their individual refund policies. If you purchased the product through our online store, please email us for further information.
You have 30 calendar days to return an item from the shipping date. Please contact Customer Service email@example.com to obtain a “Customer Return Form” before return your item.
To be eligible for a return, your item(s) must be returned in its entirety, including retail packaging with the UPC code attached and any accessories that were included in the purchase. Your item needs to have the receipt or proof of purchase and a copy of the receipt must be included with the return.
Please note that any damaged caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.
Here at Toucan, we want to provide the best experience to expand your smart home. With our products and service, we aim to strive toward an easy to use and convenient product which includes an easy shipping policy.
We will ship our products within 24 to 48 hours of receiving your order. If you do not receive an email from us or receive tracking within 2 days of your order, please reach out to us immediately and we will help resolve the issue.
If your package is lost, inform us immediately and we’ll look into the case and contact our shipping carrier for further investigation.
If your product arrives broken, please reach out to us, take a picture and email us to verify the product shipment. If the product is shown broken in the photos, we will send a replacement right away. Replacements may require an extra 24-48 hours of processing time.
We offer regular business standard shipping rates. If you are looking for express shipping, you can reach out to us for express/overnight shipping options over email or on the phone for overnight shipping rates.
We’ve set up to ship the product to the domestic 48 US states, not including HI and AK through USPS. We can ship the product to businesses, PO boxes, apartment and all types of homes. If you’re international and interested in a Toucan product, we are setting up our international shipping policy and you will be charged an additional shipment fee.
You are required to ship in your product along with all the accessories that came with the product. You will also need to print and complete the Customer Return Formobtain through a Customer Service Representative either by mail or email. Your repair/exchange request will not be processed without a Customer Return Form.
(New Purchase Only) Under the manufacturer’s warranty,your product will be replaced for any defective parts ormissing accessories free of charge within the 90 daysof your purchase (Proof of Purchase is required).You are only responsible for shipping your defectiveproduct into our corporate office. If your product has been over 90 days since the date of purchase, you are required for the shipping & handling along with the cost of therepairs.
Yes. The Toucan Wireless Outdoor Camera can be wired using a longer Micro USB cable to connect to a USB AC Power source. But be sure to change the device setting from "Built-In" to "AC Power" as the Power Source in the Toucan Smart Home App.
The siren volume is not adjustable. However, we have found a way to increase the volume by about 7% with the latest firmware: Wireless Outdoor Camera - FW ver. 2.019 or later, and Wireless Video Doorbell - FW ver. 2.032 or later. To update the device firmware, go to: Toucan App > Settings > Device Update.
To turn off notifications, go to: Toucan App Dashboard > Tap on a device to enter Live View > Tap on "Gear Icon" for Device Settings > Tap on "Do Not Disturb" and set your preferences. When the "Do Not Disturb" is on, the cameras will still record activity when motion is detected, but you will not receive notifications.
At the moment, only 1 camera can be Live Streamed at a time thru the Toucan Smart Home App for iOS and Android. However, if all your cameras detected motion at the same time, they will all be recording and storing the videos at the same time. Just go to "Event" tab to view all the recorded videos.
The packaging for the Wireless Video Doorbell includes: The Toucan Wireless Video Doorbell, Wireless Doorbell Chime, Screws and Anchors, Metal Wall Mount, Charging Cable, Quick Start Guide, Adhesive Tape, and a Screwdriver.
The Wireless Outdoor Camera includes: Toucan Wireless Outdoor Camera, Magnetic Mount, Screws and Anchors, Charging Cable, Quick Start Guide, Adhesive Tape.
Under normal operations and conditions (Average operating time or Power ON time of about 4 minutes per day), should last up to 4 months on a full charge for both the Wireless Outdoor Camera and Wireless Video Doorbell.
It takes about 3 hours using a 2.1Amp, 12watt charger. Will take a little longer with a weaker charger. When you connect the device with the included Micro USB cable to your charger, you will see a solid red light around the Doorbell Button, and in the Toucan App you will see a charging battery icon on the Dashboard screen. When it is fully charged, the Doorbell button light will change from solid red to solid blue, and you will also get a notification that your device is fully charged.
Toucan’s subscription plans are designed to help you get the coverage you need with the price you want to pay. Receive more from your Toucan devices by seeing more video recordings, sharing your cameras to other phones and save every video captured by Toucan products. Choose a Toucan Shield Plan that fits you! Click here for more details
We have one of the best subscription programs in the industry. Our PRO/ELITE Shield Plan covers all the Wireless Outdoor Cameras and Wireless Video Doorbells you own under 1 account, ALL for only USD $2.99 per month for PRO and USD $9.99 for ELITE.
We are working on an App version for users to manually select the Time Zone if it is incorrectly set. Currently, Time Zones are automatically set for the device location based on the internet IP Address during the pairing process. Thank you for your patience as we will update the App with this function shortly.
Toucan Smart Sconce Light is based on a simple principle – use your existing home Wi-Fi network and our Toucan Smart Home app (available for Apple and Android devices). The free app allows you to get a complete control of the Toucan Smart Sconce Light remotely (colors, timer, schedule, voice control, etc.) through your mobile devices.
Didn’t find what you were looking for? Contact us.Contact