Help Center

FAQ

Customer Service Information

What Is The Office Hours And Location ?

What Is The Customer Service Support Hotline?

What Kind Of Information Do I Need Before I Call In?

What Does A Manufacture’s Warranty Include?

I Am Shipping In My Product For Repair Or Exchage, What Do I Need?

I Am Not Satisfied With My Purchase, I Want A Refund. Who Do I Contact?

What is Toucan Shield Plan?

How do I connect my Toucan Video Doorbell and Wireless Camera with my Amazon Alexa device?

How do I connect my Toucan Video Doorbell and Wireless Camera with my Google Assistant??

If I order and install 2-3 cameras, can I see them all in one "feed" on my desktop or laptop?

What version of iPhone or Android will I need for the mobile version of the app?

For the Wireless Outdoor Camera, can you angle the camera body to be 45-degree?

How far will the Wireless Outdoor Camera pick up motion?

Does the Wireless Outdoor Camera have the option to be wired?

How do I turn off the notifications on the cameras so I won't receive notifications to my phone?

How far can the distance be between the video doorbell and the doorbell chime?

Can I set up the video doorbell to pair with my computer instead of a phone?

How long do you need to charge the Wireless Video Doorbell? How can you tell when its fully charged?

What is the battery life for the Wireless Video Doorbell and Wireless Video Camera?

Do you sell extra rechargeable batteries for the wireless camera and video doorbell?

What is the distance the Video Doorbell can be away from the wifi router? I have a large entrance gate that is around 200 ft away from the house

Does the Wireless Outdoor Camera or Wireless Video Doorbell work with third-party apps for smart home devices?

Regarding your PRO subscription, with 2 or more Wireless Outdoor Cameras, is it $2.99 per camera? Or is it $2.99 for all cameras in the same account?

How do I set it up to view all cameras at once or will I have to do each camera separately?

How does Toucan Smart Sconce Light work?

How do I adjust the siren volume in the Outdoor Wireless Camera?

How do I change the time on the timestamp?

Can I pair the Toucan Outdoor Camera and Video Doorbell with the Toucan Kuna Security Camera?

What is included in the packaging of the Wireless Outdoor Camera and the Wireless Outdoor Camera?